Privacy Policy

Broadway Storage PDX Privacy Policy

Effective Date: 9-22-2024

At Broadway Storage PDX, we are committed to protecting your privacy and ensuring that your personal information is handled securely. This Privacy Policy explains how we collect, use, disclose, and safeguard your data, in compliance with applicable privacy laws and regulations.

Information We Collect

We collect personal information that you provide directly to us or that we collect through your interactions with our services. This includes:

  • Contact Information: Name, address, email address, phone number
  • Billing Information: Payment information such as credit card details, billing address
  • Usage Data: Information on how you use our website, including IP address, browser type, and cookies
  • Communication Preferences: Information on how you wish to be contacted, such as opting into emails or SMS text messages

We may also collect additional information based on your use of our storage services.

How We Use Your Information

Broadway Storage PDX uses your personal information for the following purposes:

  • Storage Unit Management: To manage your rental, including communicating about your rented unit and related services.
  • Billing and Payments: To process payments, send billing reminders, and provide payment confirmations.
  • Email and SMS Communications: To send important messages related to your storage unit, including account information, billing, facility updates, and security notices. By renting a unit, you consent to receiving these communications.
  • Customer Service: To provide assistance, respond to inquiries, and resolve issues related to your account.
  • Marketing: To send optional promotional content, offers, and surveys (if you opt in).
  • Website Functionality: To improve our website and user experience through the use of cookies and analytics tools.

Email and SMS Communication

When you rent a storage unit with us, you consent to receiving email and SMS notifications regarding your account. These communications include:

  • Billing reminders and payment confirmations
  • Notices related to your storage unit, such as access changes or facility updates
  • Important announcements regarding security or changes in policies

You can opt out of marketing communications, but transactional emails and SMS messages related to your rental are required for account management.

How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your data with trusted third parties for the following purposes:

  • Payment Processing: To securely process your payments.
  • Service Providers: To help us operate our website, process transactions, and improve services.
  • Legal Compliance: To comply with applicable laws, regulations, or legal requests.

All third parties with whom we share your data are required to safeguard your information and use it only for the purposes specified.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your user experience. Cookies help us understand how you use our site, improve functionality, and provide relevant services. You can manage cookie preferences through your browser settings.

Data Security

Broadway Storage PDX implements industry-standard security measures to protect your personal information from unauthorized access, disclosure, or alteration. These measures include:

  • Encryption of sensitive information
  • Secure storage of payment details
  • Access controls to ensure only authorized personnel can view your data

Your Data Rights

You have the right to access, update, or delete your personal information at any time. You may also choose to:

  • Opt out of marketing communications
  • Request a copy of the personal data we hold about you
  • Request corrections to any inaccurate information

To exercise any of these rights, please contact us at the details below.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Changes to This Privacy Policy

Broadway Storage PDX reserves the right to update this Privacy Policy at any time. Changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:

Broadway Storage PDX
228 NE Broadway, Portland, OR 97232
Phone: 503-821-0006
Email: info@broadwaystoragepdx.com